Refund policy

We do not offer refunds for change of mind.

Every piece is made to order and every order funds the mission, so we cannot take back something that was printed for you and simply is not wanted any more. Please check the size chart before you order.

WE WILL REPLACE ANYTHING THAT ARRIVES WRONG

If your order arrives with a bad print, a fault in the garment, damage in transit, or it is simply not what you ordered, we will send a replacement at no cost to you. No return shipping, no restocking fee, no argument.

Check your order as soon as it arrives. Email info@withinusco.com within 24 hours of opening your parcel, and within 14 days of delivery at the latest, with:

- your order number
- a photo of the issue
- a photo of the printed neck label or packing slip

We will get a replacement out to you. If that item is sold out in your size we will refund it in full.

We keep the window short because every piece is printed to order, and a fault from the press shows the moment you open the parcel. If it was a gift or the parcel sat waiting for you, the 14 days covers it. Tell us as soon as you see it and we will sort it.

WHAT IS NOT COVERED

- Change of mind
- Ordering the wrong size
- Normal wear, or fading from washing hot or tumble drying high
- Damage after delivery

Care instructions are on every product page. Following them keeps the print looking the way it did on day one.

YOUR STATUTORY RIGHTS

If you are ordering from the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason, and to receive a refund. To cancel, email info@withinusco.com within 14 days of delivery. Return the item unworn and in its original condition within 14 days of telling us. Return postage is yours to cover unless the item was faulty.

If you are ordering from Australia, our goods come with guarantees that can